• Hardware Warranty and Repair Policies
  • RMA Request & Report Form
  • DOA and Non-DOA Return Policy
  • Technical Support Assistance
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    Technical Support Assistance
    All product returns must first obtain a valid RMA number before sending product back to ADES. Please read “Hardware Warranty and Repair Policies” for more details.
    RMA Procedures
    Before you return products, please check with our Technical Support first. If it is determined that you have a real functional problem, please follow the procedure below:
    1. Please download and complete the “RMA Request & Report Form”, include a description of the problem with the product.
    2. E-mail the “RMA Request & Report Form” to:

    Subject Line: Attention: RMA

    3. About Packing & Returning, please read “Hardware Warranty and Repair Policies” for more details.
    Refund & Exchange
    To return a product for refund, exchange, or credit, please read our “DOA and Non-DOA Return Policy” for more details.